Shipping Policy | Sullivan Choice Homes
At Sullivan Choice Homes, we are committed to delivering your order safely and on time. Please read our shipping policy below for full details on processing times, delivery estimates, and shipping costs.
Where We Ship
We currently ship within the United States only.
Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next available business day.
You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation email with your tracking number once your order has been dispatched.
Shipping Time
- Shipping Method: Standard Shipping
- Estimated Delivery Time: 3–7 business days
Delivery times are estimates and may vary depending on your location, carrier delays, or peak seasons. We are not responsible for delays caused by the carrier once the package has been dispatched.
Shipping Costs
- Orders over $100: Free Standard Shipping
- Orders under $100: $14.99 flat rate
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a tracking number via email within 24 hours. You can use this tracking number to monitor your delivery status directly on the carrier’s website.
You can also track your order anytime by visiting our Order Tracking page at amaramade.shop/order-tracking.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. We are not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided at checkout.
If you notice an error in your address, contact us immediately at info@amaramade.shop and we will do our best to update it before the order is dispatched.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery at info@amaramade.shop with:
- Your order number
- A description of the issue
- Clear photos of the damaged item and packaging
We will review your case and work with you to find the best resolution as quickly as possible.
If your tracking shows delivered but you have not received your package, please check with neighbors and your local post office first, then contact us and we will assist you.
Contact Information
Legal Business Name: Sullivan Choice Homes
Customer Support
info@amaramade.shop
Phone: +1 7302090399
Address: 3044 Breckenridge Ln, Louisville, KY 40220
We aim to respond to all inquiries within 1 business day.